24 BUSINESS HOURS notice is required to change or cancel an appointment time, and should be done online by signing into your account. For example, to cancel an 11:00 am Monday appointment, please cancel or reschedule by 11:00 am the Saturday prior to avoid paying a full cancellation fee. Appointments that are cancelled without 24 business hours notice will be subject to payment of 100% of the professional fee structure. If an emergency arises and you are unable to cancel or reschedule via the online system, please send us a message in the Let's Chat feature and include the date and time of your original session booking.
Questions Outside Sessions
Please hold questions about our work for session times. If you have a brief, time-sensitive concern, the best way to get in touch with me outside our scheduled session time is to use the Let's Chat feature. If your concern is more than a brief one, I may suggest scheduling an appointment to fully address your needs. This is just me keeping track of my time (and helping others do the same!). While you may email me questions, I am a full-time working talent, my assistant will do their best to meet your needs.
It's easy. Sessions may be pre-purchased and used at any time within two years from when they are purchased. Individual sessions are non-refundable.
All session fees are non-refundable. This includes sessions purchased as part of a demo package. Sessions not redeemed after two years from the date of purchase will be canceled and are non-refundable.